Returns & Exchange Policy
All products purchased from alkaramstudio.com can be exchanged within 7 days only if:
- The item(s) is faulty, damaged or defective at the time of delivery.
You must notify us within 7 days of delivery by writing to firstname.lastname@example.org and calling at +92-312-ALKARAM (2552726). You will be required to email photographic evidence of the defective item at email@example.com and Whatsapp us at +92-317-8229855, to proceed with exchange or return process.
Replacement on domestic orders will be sent once the defected/faulty/damaged item is received by Alkaram. Claims on all international orders will be dealt on a case-to-case basis.
Products/items purchased online can also be exchanged at any of our Alkaram Studio Outlets, only if you notify us through the mediums mentioned above within 7 days. Our outlets have the authority to refuse any exchanges if the return process is not followed by the customer.
There are some cases where Alkaram will not accept any returns & exchanges. Such cases include, but are not limited to the following:
- Discounted products
- Exchange or return request is made outside the specified time frame (after 7 days)
- Product is damaged because of use
- Product has been tampered
- Anything is missing from the package including price tags, labels, original packing, freebies and accessories
Alkaram Studio does not offer any “refund” or “Money Back Guarantee” on purchased items, except in-case of prepayments where the items are Sold-out or contain any manufacturing defects.
In-case of refund, your payment will be credited directly in your account/credit/debit card within 10 days once the item is returned.
Alkaram reserves the right to change their “Exchange and Return” policy, without any prior notification.